Muting a competitor or source
Mute a competitor or source to stop alerts from it without removing it from tracking.
Muting stops alerts from a specific competitor or source without removing it from tracking.
Open the competitor or source
Go to the competitor, or a specific source under Sources, that you want to quieten.
Mute it
Select Mute.
Confirm
Confirm the change. Tracking continues; only alerts from that competitor or source stop.
What still gets through
Vyera keeps tracking and recording changes for a muted competitor or source, it just stops alerting you about them. Data stays available in reports and the agent, so muting is not the same as removing a competitor. See Removing a competitor if you want it gone entirely.
If it does not work
- Check whether you muted the whole competitor or only one source under it. Muting a source only affects alerts from that source.
- If alerts are still arriving after muting, check your Slack channel is not receiving them from a different delivery setting. See Choosing where alerts are delivered.
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Related articles
- Alert types explained
Vyera can alert you to price changes, new content, and newly added competitors.
- Why you did not receive an alert
Check your sensitivity setting first, since most missing alerts are below the threshold rather than lost.
- Digest frequency
Choose whether alerts arrive immediately or grouped into a digest, and how often the digest sends.
- Remove a competitor
Remove a competitor you no longer need to track from its page in Competitors.
Still stuck?
Send this to the team and we will pick it up.