TroubleshootingFreeGrowthScale
I cannot sign in
Check your work email is correct and that the sign-in code has not expired before contacting the team.
Most common cause: the one-time code has not arrived yet or has expired
Check your spam folder first. If a minute or two has passed, request a new code rather than trying to reuse an old one, since codes expire.
Other causes, by how often they happen
Note
These are ordered by frequency. Work through them in order rather than jumping to the last one.
- You typed your work email address incorrectly.
- You were invited to the workspace using a different email address than the one you are trying to sign in with.
- Your organisation's email provider is delaying the message.
If none of this fixes it
Contact the team using the request option below and include the email address you are trying to sign in with.
Last verified 28 July 2026
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Related articles
- Create your workspace
Sign in with your work email, then create a workspace to start tracking competitors.
- Invite your team
Invite teammates from workspace settings so they can see the same competitor data you do.
Still stuck?
Send this to the team and we will pick it up.