Correcting the agent
Tell the agent directly when an answer is wrong so you get a corrected response in the same conversation.
Tell the agent directly when an answer is wrong, in the same conversation, rather than opening a new one.
Reply in the same conversation
Say what is wrong with the answer, for example "That price is out of date" or "That is the wrong competitor."
Give the correct detail if you have it
Include the correct information where you have it. The agent uses this to give you a better answer straight away.
Check the follow-up answer
The agent responds again taking your correction into account.
What happens next
Your correction improves the answer in that conversation. It does not silently rewrite the underlying tracked data.
If it does not work
- If the agent keeps giving the same wrong answer, it may be drawing on stale tracked data rather than misunderstanding you. See Why your data can look stale.
- If the answer was wrong because the competitor is not actually tracked, see Why the agent said it does not know.
- If none of this resolves it, use the request option below and include the question you asked and the incorrect answer.
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Related articles
- Talking to Vyera
You can ask Vyera questions about the competitors you track and get answers drawn from your workspace data.
- Why the agent said it does not know
The agent says it does not know rather than guessing, usually because the data is not tracked or not confident enough.
- Why your data can look stale
Vyera refreshes competitor data on a schedule, so a short delay between a change and it appearing is expected.
Still stuck?
Send this to the team and we will pick it up.