Refunds
Vyera does not offer refunds. Cancelling keeps your access until the end of the period you have paid for.
Our position
Vyera does not offer refunds.
When you cancel, your subscription runs to the end of the current billing period and you keep full access until then. Your plan is not cut short and you are not billed again. Because you keep the access you paid for, partial periods are not refunded.
See Cancel your subscription for how to cancel.
Billing errors are different
A charge that should not have happened is not a refund request, and we will always look into one. That means a duplicate charge, a charge after you cancelled, or a charge at the wrong amount.
Email support@vyera.ai with the workspace name, the date and the amount. See I was charged unexpectedly.
Before you subscribe
The free plan exists so you can see real output before paying anything. If you are unsure whether Vyera fits, use it first. See What is included on the free plan.
What it does not do
This article does not create a right to a refund. Our Terms and Conditions are the authoritative version, and section 7 governs cancellation and billing.
It also does not affect your statutory rights.
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Related articles
- Cancel your subscription
Cancel your subscription from Plan and billing when you no longer need a paid plan.
- I was charged unexpectedly
Usually a renewal or a prorated charge from a recent plan change, not an error.
- What is included on the free plan
The free plan gives you one analysis run covering one competitor. It is not an ongoing subscription.
Still stuck?
Send this to the team and we will pick it up.