What happens to your data after cancellation
Your data is not deleted the moment you cancel, but it is worth exporting anything you need first.
Cancelling your subscription is a billing change, not an instant deletion of everything in your workspace.
What we can confirm
Your competitors, sources and their history are Customer Content: kept while your account is active, then deleted or anonymised within 30 days of the post-cancellation export window ending, with backups purged within 90 days. See Data retention periods for the full schedule.
Worth doing before you cancel
If you have battle cards or reports you want to keep, export or download them before cancelling, rather than relying on being able to retrieve them afterwards.
What it does not do
Cancelling does not delete your data the instant you confirm it. It also does not silently downgrade you to the free plan without you being told; cancellation and any resulting plan change are things you actively confirm.
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Related articles
- Cancel your subscription
Cancel your subscription from Plan and billing when you no longer need a paid plan.
- Comparing plans
Scale removes the competitor and team limits on Free and Growth, and adds faster refresh and full integrations.
- What is included on the free plan
The free plan gives you one analysis run covering one competitor. It is not an ongoing subscription.
Still stuck?
Send this to the team and we will pick it up.