An export failed or is missing data
Check the export is not simply still running before assuming something failed, since large exports can take a moment.
An export from a battle card, Head-to-Head view or brief either failed or came back with something missing.
Most common cause: it had not finished yet
Wait a moment and try again before assuming it failed outright, particularly for a longer document such as a brief.
Other causes, by how often they happen
Note
These are ordered by frequency. Work through them in order rather than jumping to the last one.
- The underlying data was still loading when you exported, so the export reflects an incomplete view. Refresh and try again once everything has loaded.
- A section had no data to include, such as a battle card field with nothing collected yet, which can look like something is missing rather than genuinely broken.
If none of this fixes it
Send what you were exporting, from where, and what looked wrong or missing, using the request option below.
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Related articles
- Export a battle card
Export a battle card to share it with people outside your workspace, such as a sales team.
- Sharing a Head-to-Head view
Share a Head-to-Head comparison with a workspace link, or export a snapshot for outside your workspace.
- Exporting and sharing a brief
Share a brief with a workspace link, or export a snapshot that shows the date it was generated.
- Exporting raw data
Ask for the underlying tracked data behind a competitor or source using a request, rather than a guaranteed self-serve export.
Still stuck?
Send this to the team and we will pick it up.