TroubleshootingFreeGrowthScale
I did not receive an email
Check spam first. If it is specifically a sign-in code, see the sign-in article instead.
Note
If this is specifically the one-time code you need to sign in, see I cannot sign in instead, which covers that case directly.
Most common cause: it is in spam
Check your spam or junk folder first. This accounts for most cases.
Other causes, by how often they happen
- The email address on file is incorrect or out of date.
- Your organisation's email provider is delaying or filtering the message.
- The action that should have triggered the email, such as an invite, was not completed on the sending side.
If none of this fixes it
Contact the team using the request option below and include the email address you expected it at and roughly when.
Last verified 28 July 2026
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Related articles
- I cannot sign in
Check your work email is correct and that the sign-in code has not expired before contacting the team.
- Invite your team
Invite teammates from workspace settings so they can see the same competitor data you do.
- A page will not load
Usually a temporary connection or browser issue. Refresh first before anything else.
Still stuck?
Send this to the team and we will pick it up.