The agent is not responding
If nothing appears at all rather than an answer, this is a loading or connectivity issue, not the agent saying it does not know.
Most common cause: a loading or connectivity issue
This is different from the agent answering that it does not know something. If nothing appears at all, wait a moment and try again before assuming anything is broken, since this is usually a temporary loading issue rather than a fault with your question.
Other causes, by how often they happen
Note
These are ordered by frequency. Work through them in order rather than jumping to the last one.
- Your connection dropped partway through, and the response never returned. Refresh and try again.
- The page itself failed to load properly before you asked. See A page will not load.
This versus the agent saying it does not know
If the agent responds but tells you it does not know something, that is expected behaviour, not a fault. See Why the agent said it does not know.
If none of this fixes it
Send the question you asked and roughly when it happened using the request option below.
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Related articles
- Why the agent said it does not know
The agent says it does not know rather than guessing, usually because the data is not tracked or not confident enough.
- Talking to Vyera
You can ask Vyera questions about the competitors you track and get answers drawn from your workspace data.
- A page will not load
Usually a temporary connection or browser issue. Refresh first before anything else.
Still stuck?
Send this to the team and we will pick it up.