Why a counter is unavailable
Check your monthly generation limit first, since that is the most common reason a counter cannot be generated.
You went to generate a counter and it was not available.
Most common cause: your monthly limit has been reached
Check your usage against Counter limits by plan. Once you reach your monthly limit, generation is unavailable until it resets.
Other causes, by how often they happen
Note
These are ordered by frequency. Work through them in order rather than jumping to the last one.
- The competitor is not tracked yet. Add them before generating a counter about them.
- The competitor was added too recently and does not have enough tracked data yet.
- Your plan does not include the Counter Generator. See Comparing plans.
If none of this fixes it
Send the claim and the competitor it relates to using the request option below.
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Related articles
- Generating a counter
Enter the claim you heard, pick the competitor it is about, and generate a response.
- Counter limits by plan
How many counters you can generate each month depends on your plan.
- Comparing plans
Scale removes the competitor and team limits on Free and Growth, and adds faster refresh and full integrations.
Still stuck?
Send this to the team and we will pick it up.