Something looks wrong and I am not sure what
Answer a few quick questions to find the article most likely to cover your issue.
If you are not sure which article covers your issue, these questions should point you the right way.
Is it about data or numbers not matching what you expect?
See Understanding Data health for the general picture, or one of the more specific data articles it links to.
Is it about billing or your plan?
See I was charged unexpectedly if it is about a charge, or the other billing articles it links to for plan and payment questions.
Is it about an integration not working?
See I cannot connect Google for Search Console or GA4 issues, or Slack alerts stopped arriving for Slack.
If none of these fit
Contact the team using the request option below and describe what you are seeing. That is often enough for us to point you in the right direction even without a matching article.
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Related articles
- Understanding Data health
Data health shows whether your sources are running normally, so you can spot problems at a glance.
- I was charged unexpectedly
Usually a renewal or a prorated charge from a recent plan change, not an error.
- I cannot connect Google
This is usually an account access or permission issue. See the full walkthrough for the fix.
- Slack alerts stopped arriving
Check the Slack integration is still connected before assuming something broke.
Still stuck?
Send this to the team and we will pick it up.