Request a copy of your data

You can request a copy of the personal data Vyera holds about you at any time, and you can request an export of your workspace content for 30 days after your subscription ends.

1. 1

   Decide what you need

   A copy of your personal data under data protection law, or an export of your workspace content and outputs, are different requests. Say which you want.

2. 2

   Email support@vyera.ai

   Include the workspace name and the email address on the account, so we can identify the right data.

3. 3

   Confirm your identity if we ask

   We may need to verify who you are before releasing data, particularly where a request comes from an address that is not on the account.

How long it takes

We respond to data protection rights requests within one month, as set out in section 10 of our Privacy Policy.

If your subscription has ended

For 30 days after termination or expiry you may request an export of your Customer Content and Outputs, under section 21 of our Terms. After that window we delete them in line with the retention periods in our Privacy Policy and Data Processing Agreement. If you are cancelling and want to keep something, it is safer to export it before you cancel than to rely on the window.

What it does not do

A data copy request does not delete anything. If you want your account and data removed, see Delete your account and data.

It also does not cover data where Vyera is acting as your processor rather than as a controller. If someone whose personal data is in your workspace content contacts us directly, we will direct them to you rather than responding substantively, as set out in section 7 of our Data Processing Agreement.